VGCollect Forum
General and Gaming => Off Topic => Topic started by: Warmsignal on January 28, 2015, 01:04:41 am
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I've really, finally had enough this time. I can't recall how long ago it has been since I received a package from eBay where the game inside wasn't crushed. Every single one, and every type of game I order, crushed, crushed, and crushed. I've put up with it far too long, and I'm fairly confident in saying that it is my postman. The guy struggles to get in and out of his vehicle he's so overweight, and he breaks a sweat carrying a package 10 feet, I don't know how he has the job still. But it's got to stop.
Problem is, I don't know what to do exactly. Do I just go to the service desk and ask to file a complaint? There are many post offices near me, but the one my packages come to first before being delivered to me is actually not the post office for the town I live in which is confusing. I want to do this in person so that it actually counts for something. I've started taking pictures of every crushed item I retrieve so that when I go, I can show them what I'm putting up with.
Any ideas? Suggestions? Can I ask to have all packages addressed to me left at the post office so that I can come pick them up?
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Sadly, USPS does not give a shit and all your screaming, complaining and frustration will fall upon def, non-empathetic ears. I've had packages (with tracking numbers mind you) that mysteriously vanished and was pretty much told "better luck next time." Matter of fact, I currently have a package I'm waiting on that was supposed to arrive on Friday of last week, but the tracking info mysteriously stopped updating last Thursday??? I am still going to my post office to find out what the hell is going on if I don't receive my item soon, but i'll probably be given the same song and dance with no sort of accountability from my Post Office :/
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Sadly, USPS does not give a shit and all your screaming, complaining and frustration will fall upon def, non-empathetic ears. I've had packages (with tracking numbers mind you) that mysteriously vanished and was pretty much told "better luck next time." Matter of fact, I currently have a package I'm waiting on that was supposed to arrive on Friday of last week, but the tracking info mysteriously stopped updating last Thursday??? I am still going to my post office to find out what the hell is going on if I don't receive my item soon, but i'll probably be given the same song and dance with no sort of accountability from my Post Office :/
Please tell me the package you are referring to is not the memory card I sent back...
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Yeah, the post office has made me blow a gasket or two over the years. Some of the dumbest crap, too. Like leaving a package in front of my door, normally might not be an issue, except I live in an apartment complex populated mostly by crack-heads other such people. Or shoving a package into my letter-box to the point of damaging it, yet there are package boxes literally 2-feet away.
I've gotten frustrated to the point that I was having one of those yelling matches that bikingjahuty mentioned, and he's absolutely right. Nobody cared. I was told next time to have special instructions if you want us to do that...despite the fact that common sense would say to put a large package in the package box. See, I'm getting pissed all over again and it's been over with forever.
Yeah, I hate the post office. But what are you gonna do if you can't find what you need locally?
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I just don't want this guy handling my mail anymore, at all. Maybe I need a PO Box. It's a shame it has to come to that.
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They probably can't fire him for his weight, though the job really does require someone to be fit. I worked for the post office very briefly, and I mean briefly, like two weeks on the job. I quit but you probably don't want to hear how the whole hiring process works or how tough it can be to get a full time position ;) I was surprised at how the packages were handled at the facility I worked at though. I was in Arizona and was a part-time mail carrier, and while I had to get my mail in order (some was machine pre-sorted in advance), the packages were handled by a few other employees. They weren't carriers, they actually are the people who worked the counter when the post office opened but early in the morning they sorted packages. They had to place them in large bins, there was one for each route. I say place but what I should say is throw. They literally throw the packages across the room as they have a couple long rows of bins and just know which one goes to each route. Sometimes they miss and the package slides across the floor. That's a good way to break things so make sure you pack stuff tight. I couldn't say if every office works like this, that was just my experience.
However, that doesn't explain packages getting smashed entirely, though I guess if it's at the bottom of the bin a heavy one could land on top of it. I suspect they don't really throw the heavy ones, probably don't have the strength for that :D I'm not entirely sure how you go about filing a complaint. You could try talking to the mail carrier but then he'd know who is complaining if you need to go beyond him. For other issues though, don't bother venting on a carrier; I had to take some of that and I was just a back up, meaning I had no regular route and couldn't exactly fix reoccurring problems, I just went where I was needed. My office did have two managers so you could try calling and asking for a manager, though I suspect they might defend their employee. The other option is getting in contact with the local postmaster. It's probably not that easy to get their attention as they oversee many offices and are generally very busy. They must have a primary office though, probably at the HQ for the region. I had to do all of my training in Phoenix even though I was working in a town on the outskirts about 45 minutes away. If you live near a major city that's likely where they'll have the main facility.
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Sadly, USPS does not give a shit and all your screaming, complaining and frustration will fall upon def, non-empathetic ears. I've had packages (with tracking numbers mind you) that mysteriously vanished and was pretty much told "better luck next time." Matter of fact, I currently have a package I'm waiting on that was supposed to arrive on Friday of last week, but the tracking info mysteriously stopped updating last Thursday??? I am still going to my post office to find out what the hell is going on if I don't receive my item soon, but i'll probably be given the same song and dance with no sort of accountability from my Post Office :/
Please tell me the package you are referring to is not the memory card I sent back...
it is :(. It departed SanFran on 1/21 and has not updated since.
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Instead of a PO box wouldn't using Fedex or UPS be better monetary wise?
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With their shipping rates? I doubt it. Ship one game FedEx and you've probably paid 3 months of a PO box.
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Sadly, USPS does not give a shit and all your screaming, complaining and frustration will fall upon def, non-empathetic ears. I've had packages (with tracking numbers mind you) that mysteriously vanished and was pretty much told "better luck next time." Matter of fact, I currently have a package I'm waiting on that was supposed to arrive on Friday of last week, but the tracking info mysteriously stopped updating last Thursday??? I am still going to my post office to find out what the hell is going on if I don't receive my item soon, but i'll probably be given the same song and dance with no sort of accountability from my Post Office :/
Please tell me the package you are referring to is not the memory card I sent back...
it is :(. It departed SanFran on 1/21 and has not updated since.
Dammit. They have problems in San Fran. I have lost a couple of packages (being sent to me) there also. It's like a black hole or something. It was supposed to reach you in no more than a week. Even paid extra for the tracking. It was over $5 to ship it back. Grrrrrrr.
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Nope. I've actually had exactly 0 problems with usps in 1500 ebay transactions. Of the 2 problems I did have with something damaged, the blame was squarely on the seller not packaging things adequately, and one seller over-packaged an item where they wrapped it so tight it broke. UPS is the one that consistently delivers really damaged stuff in my area. It must depend on who works at your local PO/what kind of facility it is.
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Sadly, USPS does not give a shit and all your screaming, complaining and frustration will fall upon def, non-empathetic ears. I've had packages (with tracking numbers mind you) that mysteriously vanished and was pretty much told "better luck next time." Matter of fact, I currently have a package I'm waiting on that was supposed to arrive on Friday of last week, but the tracking info mysteriously stopped updating last Thursday??? I am still going to my post office to find out what the hell is going on if I don't receive my item soon, but i'll probably be given the same song and dance with no sort of accountability from my Post Office :/
Sadly pretty much this.... you can always ask sellers if they can send it via UPS/Fed Ex, and offer to pay a bit more if they do......
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Every area has a Postal Inspector. They are kind of like the post office cops. You can try getting in touch with one in your area, but I'm not sure they deal with that kind of thing anyway. I had a couple packages stolen off my porch years ago. I even knew who did it and had proof, but they wouldn't do anything. The post office is kind of a lowest common denominator kind of organization. They have to be cheap enough for the masses to use, they are losing money every year, they are in no way competitive in the transportation market. It is cheaper in the long run for them to pay FedEx to transport US mail on FedEx aircraft than it is for them to fly their own planes. As for using FedEx or UPS instead, it's certainly an option, but not one that I would recommend unless it is a high dollar item and you need it real quick.
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Sadly, USPS does not give a shit and all your screaming, complaining and frustration will fall upon def, non-empathetic ears. I've had packages (with tracking numbers mind you) that mysteriously vanished and was pretty much told "better luck next time." Matter of fact, I currently have a package I'm waiting on that was supposed to arrive on Friday of last week, but the tracking info mysteriously stopped updating last Thursday??? I am still going to my post office to find out what the hell is going on if I don't receive my item soon, but i'll probably be given the same song and dance with no sort of accountability from my Post Office :/
Please tell me the package you are referring to is not the memory card I sent back...
it is :(. It departed SanFran on 1/21 and has not updated since.
Dammit. They have problems in San Fran. I have lost a couple of packages (being sent to me) there also. It's like a black hole or something. It was supposed to reach you in no more than a week. Even paid extra for the tracking. It was over $5 to ship it back. Grrrrrrr.
I'd say wait a bit longer because you're correct about the SF problems. My sister's friend sent an item from the SF area (not sure if it was from the city itself) to the Phoenix Arizona area which isn't far at all. However, it took 15 days to go one state over. I've had items go from Michigan to Arizona in two days so two weeks to go such a short distance is ridiculous.
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Every area has a Postal Inspector. They are kind of like the post office cops. You can try getting in touch with one in your area, but I'm not sure they deal with that kind of thing anyway. I had a couple packages stolen off my porch years ago. I even knew who did it and had proof, but they wouldn't do anything. The post office is kind of a lowest common denominator kind of organization. They have to be cheap enough for the masses to use, they are losing money every year, they are in no way competitive in the transportation market. It is cheaper in the long run for them to pay FedEx to transport US mail on FedEx aircraft than it is for them to fly their own planes. As for using FedEx or UPS instead, it's certainly an option, but not one that I would recommend unless it is a high dollar item and you need it real quick.
That's good to know for the next time it happens to me. I tried to complain to the manager of the post office, and she could care less.
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Speaking of Post Office. I dont know whats up with Japan's Post Office right now. My EMS package has been in the Tokyo Post Office Area for about a week and half now. EMS takes around 5-7 days around the non-busy seasons.
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Speaking of Post Office. I dont know whats up with Japan's Post Office right now. My EMS package has been in the Tokyo Post Office Area for about a week and half now. EMS takes around 5-7 days around the non-busy seasons.
International shipments often take a while. And they often don't update information as often as a domestic order would. It could be halfway across the U.S. by now, but not updated.
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Speaking of Post Office. I dont know whats up with Japan's Post Office right now. My EMS package has been in the Tokyo Post Office Area for about a week and half now. EMS takes around 5-7 days around the non-busy seasons.
THIS^!!!!!
I've Been waiting since Feb. 3 for a package of three games from Japan. For the past 19 days, the tracking info says "processed through Tokyo Terminal D" or something like that. Pretty much daily, the info will change to say "Origin is preparing shipment: ago." WTF does that even mean???? The next day, the roles are reversed. It does this every day for 24 days now!!! >:(
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to the OP, file a complaint online with USPS.com. They will call you back. My mail lady is good as gold. But unfortunately, she doesn't deliver on Saturday and it's a substitute driver, this big, ugly scowling broad.
I exploded one day. I was outside, nice day. I was screwing around out there because I was anxiously awaiting two Neon Genesis Evangelion books I bought from Japan and would have to be signed for. Tracking said they were out for delivery. So up the driveway, I see the scowler pull up to the mailbox, put something(s) in and drive off. WTF! I figure maybe there was a mistake and the package didn't get sent out from the office. I walk up to the mailbox and open it to find an attempted delivery notice! This !@#$#$@ pre-filled out a form because her ass was too lazy to pull down the driveway...and she saw me standing outside! That was the first run-in with who I refer to as pig vomit.
One day, I come home from work and there is a Walmart bag handing from the end of my mailbox. Now, my mailbox is right by the road when cars, trucks, etc. fly by at 55mph...or more usually 70+. So here is my expensive stuff I bought, dangling precariously by the flimsy plastic of a wally-world bag with cars blasting by a foot away! >:(
One time, I bought an art of Halo book. It wasn't that expensive, but it was mint, I obviously wanted it because I bought it and was very anxious to get it. Having been reprimanded (I suppose) for her shenanigans, she left the box on my side porch. Normally not an issue, I'm in a rural area and theft isn't a big concern. Except it had been raining since the friggin' night before and she left it in the rain! The bottom left edge was soaked! #$%#$#$^% @#$#$!!!!
And the most recent, I was expecting a package from Japan with a copy of Chrono Trigger for the Super Famicom. I wasn't home, but didn't think it was a big deal as the normal driver (the nice lady) will take packages like that next door to my dad and he signs for it. Well guess what? She was off for the day for an appointment and old pig vomit was driving! Yep---got a friggin' pre-filled card in the box. My parents were working outside and she never bothered to pull down my driveway or theirs! I reported her online, got my package on Tuesday (Monday was President's Day) and finally cooled off.
But yeah, report that shit. Do it online and they will call you.
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I guess I'm really lucky because I have the sweetest mailman ever. He's a soft-spoken little old guy who's always polite and willing to wait more than five seconds for me to answer the door when I have a package. I actually feel a little guilty because I have to have at least two packages a week sent to me for work, and that's not even counting the stuff I order online. Whatever he's getting paid, it isn't enough.
U.S. Customs, on the other hand, always causes trouble for me. I order a lot of stuff directly from Japan and Hong Kong, and more than once has a package suddenly gone missing without explanation. I have a package now that's been sitting in retention since mid-January, and all it is a bunch of books.
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Speaking of Post Office. I dont know whats up with Japan's Post Office right now. My EMS package has been in the Tokyo Post Office Area for about a week and half now. EMS takes around 5-7 days around the non-busy seasons.
International shipments often take a while. And they often don't update information as often as a domestic order would. It could be halfway across the U.S. by now, but not updated.
I've been waiting on my package for four weeks now with no update. Never had one take this long. It's killing me because it's my set of Super Famicom Final Fantasy IV, V and VI games! >:( And being the glutton for punishment that I am, I couldn't resist picking up a fairly priced copy of Policenauts. Hopefully, it doesn't take forever to get here. :-\
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^ Wow, I'm sorry. I wouldn't even bother with post office for help, though. If it's anything like my experience with them, they just don't care. I would, however, contact the seller. Many sellers care enough about their feedback (if they're a reputable seller) that they will try their best to make it up to you.
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^ Wow, I'm sorry. I wouldn't even bother with post office for help, though. If it's anything like my experience with them, they just don't care. I would, however, contact the seller. Many sellers care enough about their feedback (if they're a reputable seller) that they will try their best to make it up to you.
I've already talked to him. Pretty decent guy. At this point, if it doesn't show up by (I believe) the 17th, I can file a claim which won't affect him as the package shipped with tracking info. So eBay will reimburse me for my money. But I'm still out my lovely set of games. :'(
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Update! My package containing Final Fantasy IV, V and VI for the Super Famicom has arrived in America! It only took from 02/03/15 until 03/11/15 to make it! ::)
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I had a package from Hong Kong take almost as long, and mine was updating the same. Supposedly, it was stuck in the backup from the West Coast port situation. Did finally get it though. Good luck with yours!
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I had a package from Hong Kong take almost as long, and mine was updating the same. Supposedly, it was stuck in the backup from the West Coast port situation. Did finally get it though. Good luck with yours!
Thanks! Now I'm just hoping that it isn't completed destroyed. :'(
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My partner is a postal worker, I get to hear all kinds of stories on a weekly basis. Most complaints get tossed out unless it's something amazingly expensive and even then UPS will normally find a way out with little more than a "be more careful next time" to the carrier.
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Best Borat impersonation: "Greats success! My package arrived with Final Fantasy IV, V & VI for the Super Famicom. Miraculously, they arrived in the same condition they were shipped in! ;D
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My turn!
So sometime recently the USPS overhauled their system... again. I brought a flat rate label thinking they'd have boxes, and no, they didn't have any. So I asked for a standard Priority box and told them I'd pay the additional shipping, which ended up being $1ish. Okay. No worries.
Except now, the clerk decided I needed a second label, with the address, and a separate tracking number. What?
Now, before, they could just add the additional postage with a sticker that showed I paid the extra cash. But apparently they can't do that anymore. Or the postal worker who did this is clueless. Wait, she IS clueless, she always messes up my packages when I hand them over. Hell I had to ask her to scan my original label so it'd show up as being in the system!
Augh... this is stuuuuuuuuupid. I know USPS is sinking but stupid bureaucratic crap like this ISN'T HELPING. I still remember a while ago when they decided they had to ask the clerks to enter all the label info into the system, by hand, for no reason at all...
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My turn!
So sometime recently the USPS overhauled their system... again. I brought a flat rate label thinking they'd have boxes, and no, they didn't have any. So I asked for a standard Priority box and told them I'd pay the additional shipping, which ended up being $1ish. Okay. No worries.
Except now, the clerk decided I needed a second label, with the address, and a separate tracking number. What?
Now, before, they could just add the additional postage with a sticker that showed I paid the extra cash. But apparently they can't do that anymore. Or the postal worker who did this is clueless. Wait, she IS clueless, she always messes up my packages when I hand them over. Hell I had to ask her to scan my original label so it'd show up as being in the system!
Augh... this is stuuuuuuuuupid. I know USPS is sinking but stupid bureaucratic crap like this ISN'T HELPING. I still remember a while ago when they decided they had to ask the clerks to enter all the label info into the system, by hand, for no reason at all...
Do you think these big companies/corporations like the USPS ever stop to think that maybe, just maybe part of their problem is they suck? They treat you like crap, they treat your mail & parcels like crap and they do stupid $hit like leave packages in the rain, hang them off the front of your mailbox or have pre-filled cards they throw in your mailbox because they are too lazy to bring the package to your door. All of these happened to me various times BTW.
Have you ever gotten a piece of mail that is literally destroyed? So bad they put it in what looks like an evidence baggie with a damaged label on it?
Then they make these stupid changes like you talk about for seemingly ridiculous reasons. Then talking heads bark about how they are losing money because of email, yet they can't manage to handle the flow of what they do have to handle!
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I don't think at all that the companies suck. It's the workers that can suck and make a company look bad. Go to YouTube and look up any major freight company and you will see lots of videos of individuals making their employers look bad. Occasionally, when we have a really slow day at work, I'll look up FedEx videos on YouTube and laugh at them. I wouldn't dream of acting the way that some of these people act, and yet every time there is a new video that goes viral, in the eyes of the public, I get lumped in with the jackass that does something stupid.