I'm perfectly fine with the limited publishers. I find most of the complaints about them can be boiled to down to people with this mindset: "I want to be able to buy a game when it's convenient for me, so it can't sell out first!"
On print runs: they actually did a couple experimental runs early on where they did an open preorder system, to see if it would be beneficial. End result? It sold about the same as a standard run would have, and the amount of manpower they had to put into dealing with order cancellations ballooned. Basically, the handful of extra orders was cancelled out by the extra work. And no, this wasn't on an obscure release- I think it was Wonder Boy, so you can't say it wasn't a popular title. Later on, when they introduced Switch games, they did the experiment AGAIN to check that demand- and apparently it's a lot higher, becuase all Switch standard releases have a 2-week preorder window.
I've never had trouble buying a game I wanted from LRG- get online about 5 minutes early, log in to your account so your checkout info's ready. Simple. I do get people being pissed at the cart system- knowing your item aren't yours until you pay is a pain, especially on multi-release days. It seems to work just fine as long as you're a lil' proactive though- moseying in 5 minutes late is a bad idea.
At the end of the day LRG benefits collectors and scalpers FAR more than gamers who just want to play the game physically.
Any limited release from anywhere benefits scalpers- there's always someone with nothing better to do than wait & buy it, and someone else with so much better to do they'll pay a premium to not have to wait & buy it. LRG at least has item limits, making it difficult to be a career scalper with their product, or worse- forcing you to choose between a copy for yourself & a copy to flip. Also, if you're a gamer who wants to play the physical game, you ARE a collector- otherwise you'd save your money by buying a download.
You're not wrong though- regardless of what they say, LRG caters very much to the collector demographic, not the player.