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Griping!

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desocietas:
Ugh, all my Microsoft points are gone again!  Damn hackers buying stupid shit with my money.

Looks like I'll be locked out of my account *again*.

jobocan:
I'm starting to hear a lot about XBL accounts getting hacked, is Microsoft actually doing something about it? The reports I've heard seemed to pretty much just be Microsoft saying "whatever". At least Sony actually did something when they got hacked... this is getting ridiculous >_>

matt:
I don't even understand how it can be hacked. Wouldn't they have to recover your account on their system? They would need your email and password to do get it...unless their is some other vulnerability.

desocietas:
I'm starting to hear a lot about XBL accounts getting hacked, is Microsoft actually doing something about it? The reports I've heard seemed to pretty much just be Microsoft saying "whatever". At least Sony actually did something when they got hacked... this is getting ridiculous >_>
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The last time this happened they seemed pretty understanding and gave me a refund of the points lost, but only after a month of account lockdown and "investigation."  They also gave me codes for two free months of Gold subscription since they knew I was a gold subscriber.

I asked if they send emails at all when Microsoft points are used, but they say they don't because the emails are only sent with a credit card is charged...  I mean, does this mean I always need to look at my points balance in case it's used without me knowing?

I don't even understand how it can be hacked. Wouldn't they have to recover your account on their system? They would need your email and password to do get it...unless their is some other vulnerability.
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Yeah, it doesn't make sense to me either.  Last time whoever it was purchased Sims 3, but I was so confused because you can't buy Sims 3 through Xbox... I guess somehow you can do it through PC (Windows Live client).  This time it was all Xbox stuff, so I'll have to see if I have to recover my account yet again when I log on tonight.

I just found this: http://forums.xbox.com/xbox_forums/xbox_support/f/12/p/102969/518686.aspx

Funny that it's all Sims 3...

jobocan:
I'm starting to hear a lot about XBL accounts getting hacked, is Microsoft actually doing something about it? The reports I've heard seemed to pretty much just be Microsoft saying "whatever". At least Sony actually did something when they got hacked... this is getting ridiculous >_>
--- End quote ---

The last time this happened they seemed pretty understanding and gave me a refund of the points lost, but only after a month of account lockdown and "investigation."  They also gave me codes for two free months of Gold subscription since they knew I was a gold subscriber.
--- End quote ---


So it's BADLY handled AND on a case-by-case basis? That's just... terrible >_> Sure you got a refund and "free" Gold membership months, but the fact that they're seemingly doing nothing about this ongoing/recurring problem... Wouldn't it be better to go at it like Sony and shut down the whole service until they figure out what's wrong? Yeah it sucks, but it's better than people constantly getting hacked and getting their accounts locked down...

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