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Griping!

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foxhack:
Yeah, it doesn't make sense to me either.  Last time whoever it was purchased Sims 3, but I was so confused because you can't buy Sims 3 through Xbox... I guess somehow you can do it through PC (Windows Live client).  This time it was all Xbox stuff, so I'll have to see if I have to recover my account yet again when I log on tonight.
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Yeah, you can buy stuff on the Windows marketplace using Microsoft's funny money. They should really make this only available to people who actually HAVE a PC account, that would leave the other 95% that only game on the 360 without any problems.

Sorry to hear about this happening to you.

scott:
I'm wondering. Why did they not try to add points and steal those too? Or do you soley work off of point/time cards @desocietas

desocietas:
So it's BADLY handled AND on a case-by-case basis? That's just... terrible >_> Sure you got a refund and "free" Gold membership months, but the fact that they're seemingly doing nothing about this ongoing/recurring problem... Wouldn't it be better to go at it like Sony and shut down the whole service until they figure out what's wrong? Yeah it sucks, but it's better than people constantly getting hacked and getting their accounts locked down...
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Yeah, seeing the other posts of other people who *also* had Sims 3 purchased under their accounts would definitely set off alarms for most companies...  I didn't realize 'till seeing that thread tonight that it's handled case-by-case which suuucks.  But I don't know; if someone posts that they'd been hacked in a certain manner and 4 of their friends claim the same, I'm sure Microsoft wouldn't want to believe each and everyone of them in case one of them was trying to get some free points out of the deal (in case a friend who heard about the hack bought himself Sims 3 and then claimed it wasn't him).

But the prevalence of the hacking seems worse than I'd thought...

I'm wondering. Why did they not try to add points and steal those too? Or do you soley work off of point/time cards @desocietas
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I don't have a credit card linked with my account...  I try to get subscription/points cards cheaper through deals rather than purchasing anything directly through the Xbox.  I was careful about that when I first started my Gold subscription way back when because I didn't like the idea of anyone being able to purchase things with my account so easily.  Of course, this was a precaution because of oblivious roommates, but I'm thankful that it might've saved me some identity theft worries, too.

Thanks for the sympathy, forum folks - it makes me feel a lot better!

psydswipe:
Sorry to hear about that. I had just read this article last week: http://www.hackedonxbox.com/microsoft/. Hopefully customer support has improved but it seems doubtful. That particular person is also a Xbox Ambassador which apparently doesn't make any difference. Fairly certain she is a journalist as well as I've seen her post numerous times in the GamesPress forums. Not that one person should get special treatment over another, but I'd think Microsoft would try to please a Xbox Ambassador and journalist so that they write something nice about them :)

desocietas:
Ha, day 1 (yesterday) of contacting Xbox did not go well.  Person was very nice but didn't really know what she was doing and ended up locking herself out of the account because she kept using the wrong password.

She said I'd have to try again tonight ... XP

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