I emailed SQE about Collector's Edition... that was about 2 weeks ago and no message back.
I just messaged them again about why I didn't get an answer.
They messaged me back in about a hour about replacing some of the damaged good.
I should be happy but I'm conflicted...
I didn't play KH2.5 for about 2 weeks thinking they might wanted they everything in the same condition it arrived in.