Apologies for not responding for some time. I have attempted multiple tests since last post and have collected system information. The problem i described still persists.
Error testing measures:
- Cleared cookies and cache from my browser (Opera GX) and attempted again. Problem persists.
- Attempted using the site on the original machine showing the problem (opera GX), plus an additional win7 laptop (Chrome Browser) and the site from an android mobile device (chrome browser). All machines and devices exhibit the same error on my VGCollect account.
- Attempted using multiple different browsers, both chromium and non on the original machine that showed symptoms. Problem persists in Edge, Chrome, Opera GX, and Firefox.
Firefox was unique in that upon failing to send my browser to the intended page and landing me on the activity feed or login screen like the others, firefox instead lands on its own 'problem loading page' screen after attempting to load the page for a short period of time.
Problem loading page screen contents:
'The page isnt redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies.'
The specifications of the machine i am using is detailed here:
Operating System: Windows 10 Pro 64-Bit (10.0, Build 19045)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: ROG G703GX_G703GX
BIOS: G703GX.304
Processor: Intel(R) Core(TM) i9-8950HK CPU @ 2.9GHz (12 CPUs), ~2.9GHz
Memory: 32768MB RAM
Page File: 39927MB used, 29623MB available
DirectX Version: DirectX 12
Card name: NVIDIA GeForce RTX 2080
Manufacturer: NVIDIA
Chip type: NVIDIA GeForce RTX 2080
User Agent:
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Safari/537.36 OPR/115.0.0.0
I am new to web diagnostics so there is likely a bunch of information missing. please let me know what to collect and i will do my best to gather it
Thanks