I've completely closed my Square Enix account, which in turn deletes both my FFXI and FFXIV characters
It's nothing to do with the games themselves, but Square Enix' terrible support systems (not staff) - the whole system's riddled with stupid errors like "Please contact us using the button below", when there's no button there - and it's so badly joined up a support email sent by an EU user from the EU support page came back with a reply from the Japanese support staff a few days later, asking me to write my email in Japanese. So I emailed again, and when I did get an English reply back they told me they didn't deal with that particular complaint via email.
Anyway there's a bit more boring stuff after that, but the basic gist of it is that I couldn't access my account (to play or even check my billing dates) so I asked for help. Still couldn't log in even after removing my security token, changing my password and confirming my other details were correct; and when I simply asked to cancel the sub/remove my card (so I at least wouldn't be billed for a game I can't access) they told me that the only person that can do that is a logged in user. FML. I did eventually get to log in again, and when I did I cancelled my account - I can't afford to pay for a game I can't play, and I definitely can't afford to have my card details/billing options locked out at random with support apparently unable to do anything about it (FFXIV has a real problem with botting and hacked accounts at the moment too, which didn't help me feel any more confident). :/
