I don't order, pre-order or
anything from Best Buy any more! The last thing I ordered was when New Super Mario Bros. 2 for the 3DS was released. I ordered it online for my youngest daughter. It shipped on time and arrived promptly. And that's when the trouble started.
I opened the box to find a Apple Magic Mouse inside. WTF I thought. I looked at the invoice, which was to some other person. But the invoice didn't match the mouse. It was an invoice for a Canon digital camera! So not only did I gets somebody else's mouse, someone else got a game they didn't order and yet another person got a camera they didn't order!
How do you dingle-d!ck things up that bad??
I called them about it right away. The rep told me sorry and they would ship a new game out to me ASAP and told me to drop the mouse off at the UPS store. Being that there was no return label, I knew UPS wouldn't take it. I asked him and he said "yeah, uh. They should take it no problem." Ok.....so when I was in town, I went by the UPS store and told them what the Best Buy rep had relayed to me. The guy working there looked at me and said "Uhmm...no. That's not how it works." So I took it back home with me and called Best Buy back again. This time, they said they would send me a return shipping label. I waited about 3 weeks. No label ever arrived, but my replacement game did registered mail. I guess they thought I was lying about the whole thing.
After no replacement label came, I threw that mouse up for sale on Amazon for $10 less than retail price and sold it within an hour. So I guess I made out on the whole deal, but what a friggin' PITA and making my little girl wait to play Mario.