3 weeks later and I've finally received my Night Trap order.
And they sent me extra loyalty tickets... that I can't use.
why can you not use them?
Because they sent me EXTRA tickets. You can only use 1 ticket for every game your purchase. Say I purchased 1 game and they sent me 2 tickets. 1 of those tickets is now trash.
That doesn't make sense. Their order form and site doesn't say anything about that - just that they may verify your tickets against your purchases to make sure they're legit tickets. Did they specify this elsewhere? If so, I don't think that's a good place to keep that info.
Edit: I see there was a conversation about it in the forums. And I think I get what you mean. If you were ordering before the loyalty program started, then extra tickets wouldn't be a bad thing. But if you didn't start until after the program started, having extra tickets + any sort of rule that an account shouldn't have more tickets than items purchased would definitely be useless.
Hopefully it's a policy that they let up on or have some sort of note in your record about (like if they had a note in your account stating that they issued you ___ # of courtesy tickets).
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In any case (and not related), Josh from LRG reports that they're on their way to making replacement Sega CD/Sega Saturn longboxes for sale in the future:
https://twitter.com/LimitedRunJosh/status/912764774693457920