Damn, I'm so PO'ed right now.
I went to Barnes and Nobles a couple weeks back to pre-order the new Stephanie Plum novel for my wife for a Christmas present. I go to help desk and bring a copy of a book in the series and everything to make it easier. I ask, "I would like to pre-order the upcoming book in this series." The lady pulls it up, and tells me it's done. I start to take out my debit card, and she tells me that I don't pay for it now. I tell her, "I would rather pay for it now, I have the money now." She says, "You can't do that because the book isn't out yet, we're not allowed to sell it yet." So I say okay.
A week later, I get a call and I'm told it's in. So I go to pick it up. It's a paperback. So I say to the lady, "Is this supposed to be in paperback?" She says yeah. So I say, "When they're brand-new they're usually hard-cover." She says, not this time.
So the reason I tell you all this is because I just found out that I ordered the last one, that's already been out, not the upcoming one.
So then not only did the initial customer service person order the wrong book, but I also COULD HAVE pre-paid for it, because the book actually was out. And when I mentioned the paperback vs. hardcover thing, you'd think that might have clued her in too. But no.
Now I have the wrong book that my wife likely already has. And I STILL have to order the upcoming one. What a waste of time and money.
